Fees And Refunds On Clinic And Home Services
Cancellation fee 50% of the total service fee if cancelled:
10 min after confirmation and between 24–4 hours before the scheduled start time.
Cancellation fee 100% of the total service fee if cancelled:
10 min after confirmation and less than 4 hours before the scheduled start time.
Or:
If the provider is on the way, has arrived or has started the session.
Has arrived, and you do not allow or arrange access for the provider to your booking location.
Has arrived, and you are more than 20 minutes late to your scheduled appointment.
(Providers will wait up to 20 minutes if you are running late; after this time, we consider this a ‘no-show’ and the provider may leave.)
Contra-indication
At the time of the booking, please provide details of your current condition and provide health history (if possible, on private clients, and always in case of home care treatments) so that your therapist is ready and can advise in case of massage contraindications to your current conditions/health history.
Please know that you will be charged a cancellation fee equivalent (100%) to the relevant service if you have not indicated any pre-existing conditions, injuries, or allergies which should be considered contra-indications, at least 24 to 4 hours before the time of the service.
Refund
A full refund (either just deposit or full service) will be granted if the therapist has to cancel the appointment due to unforeseen circumstances.